Workforce training and development is a must for any organization hoping to be a world-class manufacturer. Those companies that excel in this area are far more likely to achieve world-class status for their operations. So where do you fit in- are you already world-class or working towards it? Join us as Jennifer Head, director of education for the AFS Institute, explores the connection between training and development and world-class status, and look at concrete ways you can improve your training and development programs.